Hospitality Service

Topic: Hospitality Service

Introduction

When a business opportunity is identified in the market, a potential entrepreneur will automatically capitalize on this chance and ensure that the gap is filled up.  The goal behind any business venture is to make a profit and as per this, all entrepreneurs are expected to go all the way in order to increase these returns by participating and carrying out all the things that will lead to an increase in their sales. Of great significance to any business are customers, customers have been defined as the backbone of an enterprise.  The importance of customers to the business has led to the invention of a slogan “the customer being always right” (Ford et al. 2009). For a service providing firm such as the airlines, customer satisfaction poses a lot of core challenges. This can be related to space, courtesy, delay in flights and the response given to the clients. The challenge is especially as a result of the clients’ expectations being wondrous. The expectations of the customers may grow, change in shape, change direction or may shrink within a very short period of (Zeithaml, Parasuraman & Berry, 2000).

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